This role is field based.

Candidates must have excellent customer service and troubleshooting skills. A genuine passion for technology and support is essential. You will also be able to travel to our office in Wooburn Green as necessary.

Remuneration:

• Contributory pension scheme

• Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra day's leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten complete years receive two additional days of leave.

• Birthday Vouchers

About the role:

• To provide onsite IT support to Schools and Business customers.

• Maintaining accurate timekeeping and the ability to work in a team

• Escalating issues to the Field Services Manager (when required) in a timely manner

Required Experience:

As the ideal candidate, you will have experience in some of the following:

• Windows Server (2008 – 2019)

• Helpdesk or onsite experience

• Microsoft Exchange, Office365 and Active Directory Sync

• Active Directory, Group Policy Management and Print Management

• Remote Desktop Services

• Server Hardware (Dell, HP, Lenovo)

• Troubleshooting firewalls/routers, wireless access points and switches

• Work experience for an IT MSP

Personal attributes:

• Strong customer service skills

• Excellent and effective team player that can work across teams and take ownership of situations

• Ability to prioritise caseload and manage time effectively

• A proactive approach to improving the quality of service we provide

• Ability to build strong relationships

• Ability to pass DBS checks