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CST career site
Client Services · Wooburn Green · Hybrid Remote

2nd Line Support Engineer


The Role

  • Provide 2nd/3rd line remote support and solutions to our clients
  • Work alongside Technical Services and Account Management teams fixing issues
  • Support and consult with 1st Line team as an escalation point
  • Involvement with technical handovers from Professional Services team to helpdesk
  • Handle VIP support requests
  • Liaise on behalf of clients to 3rd parties

Relevant Experience

  • The candidate should have experience in some of the following:
  • Windows SBS 2008/11, Server 2012 R2, Server 2016, Server 2019
  • Microsoft Exchange, Office 365, Active Directory Sync
  • Active Directory, Group Policy Management, Print Management
  • DNS and DHCP networking experience
  • Remote Desktop Services - Dell Hardware (Desktops, Laptops, Servers and iDrac)
  • Dell Hardware (Servers, SAN and iDrac)
  • Troubleshooting advanced networking issues across firewalls/routers, wireless access points and switches
  • Ideally experience working for an MSP

Personal Attributes

  • You should be able to demonstrate the following:
  • Strong customer service skills
  • Excellent telephone manner, written English and communication skills
  • Ability to prioritise case load and manage time effectively
  • Proactive approach to improving the quality of service we provide
  • Remaining calm and focussed under pressure
  • Fantastic problem solver able to think outside the box
Department
Client Services
Locations
Wooburn Green
Remote status
Hybrid Remote
Picture of Mathew Eley
Contact Mathew Eley HR Manager

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Some of our Benefits

  • Perkbox

    Instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health.

  • Holidays

    Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten complete years receive two additional days leave

  • More

    Pension with Scottish Widows

    Funded socials and gatherings

    Birthday vouchers

    Breakfast, snacks and drinks

    Flu vaccinations

    Hybrid working for most roles

     

Workplace & culture

At CST we are always looking for the next great hire to complement our fantastic team.  We are currently going through a strong period of growth.

We work exceptionally hard in a rewarding, fun and collaborative environment.


 

About CST

CST has built its success on putting service first and forming productive long-lasting partnerships with our clients. With over 400 businesses on support ranging from small businesses up to nationwide corporates we aim to provide the highest level of service to all our clients.

Founded in 1993
Coworkers 68
Client Services · Wooburn Green · Hybrid Remote

2nd Line Support Engineer

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