2nd Line Support Engineer
The Role
- Provide 2nd/3rd line remote support and solutions to our clients
- Work alongside Technical Services and Account Management teams fixing issues
- Support and consult with 1st Line team as an escalation point
- Involvement with technical handovers from Professional Services team to helpdesk
- Handle VIP support requests
- Liaise on behalf of clients to 3rd parties
Relevant Experience
- The candidate should have experience in some of the following:
- Windows SBS 2008/11, Server 2012 R2, Server 2016, Server 2019
- Microsoft Exchange, Office 365, Active Directory Sync
- Active Directory, Group Policy Management, Print Management
- DNS and DHCP networking experience
- Remote Desktop Services - Dell Hardware (Desktops, Laptops, Servers and iDrac)
- Dell Hardware (Servers, SAN and iDrac)
- Troubleshooting advanced networking issues across firewalls/routers, wireless access points and switches
- Ideally experience working for an MSP
Personal Attributes
- You should be able to demonstrate the following:
- Strong customer service skills
- Excellent telephone manner, written English and communication skills
- Ability to prioritise case load and manage time effectively
- Proactive approach to improving the quality of service we provide
- Remaining calm and focussed under pressure
- Fantastic problem solver able to think outside the box
- Department
- Client Services
- Locations
- Wooburn Green
- Remote status
- Hybrid Remote

Some of our Benefits
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Perkbox
Instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health.
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Holidays
Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten complete years receive two additional days leave
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More
Pension with Scottish Widows
Funded socials and gatherings
Birthday vouchers
Breakfast, snacks and drinks
Flu vaccinations
Hybrid working for most roles
Workplace & culture
At CST we are always looking for the next great hire to complement our fantastic team. We are currently going through a strong period of growth.
We work exceptionally hard in a rewarding, fun and collaborative environment.
About CST
CST has built its success on putting service first and forming productive long-lasting partnerships with our clients. With over 400 businesses on support ranging from small businesses up to nationwide corporates we aim to provide the highest level of service to all our clients.
2nd Line Support Engineer
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