1st Line IT Support Engineer
What we can offer you
- Market rate competitive salary depending on experience.
- Twenty days holiday plus bank holidays. Employees are awarded with an extra day's leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten years receive two additional days.
- Contributory pension scheme with Scottish Widows
- Excellent training and career progression
- Hybrid working (mixture of office and home)
- Birthday Vouchers
The Role
- To provide 1st line remote support to our clients (incoming requests by phone and email)
- Maintaining accurate case notes for all incidents at all times
- Escalating issues to Senior Support Engineers where required via your Client Services Manager
- Work on internal client service level agreements and first-time fix targets
- Support other members of the Client Services team and other departments as required
Required Experience
As the ideal candidate, you will have experience in some of the following:
- Windows Server (2008 – 2019)
- Helpdesk or onsite experience
- Microsoft Exchange, Office365 and Active Directory Sync
- Active Directory, Group Policy Management and Print Management
- Remote Desktop Services
- Server Hardware (Dell, HP, Lenovo)
- Troubleshooting firewalls/routers, wireless access points and switches
- Work experience for an IT MSP
Personal Attributes
You should be able to demonstrate the following:
- Strong customer service skills
- Excellent communication skills
- Ability to prioritise caseload and manage time effectively
- A proactive approach to improving the quality of service we provide
- Willingness to learn and succeed
- A good working culture with likeminded people and more
- Department
- Client Services
- Remote status
- Hybrid Remote

Colleagues
Wooburn Green
Some of our Benefits
-
Holidays
Holiday entitlement 20 days plus bank holidays. Employees are awarded with an extra days leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten complete years receive two additional days leave
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More
Pension with Scottish Widows
Funded socials and gatherings
Birthday vouchers
Breakfast, snacks and drinks
Flu vaccinations
Hybrid working for most roles
Workplace & culture
At CST we are always looking for the next great hire to complement our fantastic team. We are currently going through a strong period of growth.
We work exceptionally hard in a rewarding, fun and collaborative environment.
About CST
CST has built its success on putting service first and forming productive long-lasting partnerships with our clients. With over 400 businesses on support ranging from small businesses up to nationwide corporates we aim to provide the highest level of service to all our clients.
1st Line IT Support Engineer
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