What we can offer you

• Market rate competitive salary depending on experience.
• Twenty days holiday plus bank holidays. Employees are awarded with an extra day's leave for each complete year of service, up to a maximum of 25 days. Employees who are with us for ten years receive two additional days.
• Contributory pension scheme with Scottish Widows
• Excellent training and career progression
• Hybrid working (mixture of office and home)
• Birthday Vouchers 

The Role

• To provide 1st line remote support to our clients (incoming requests by phone and email)
• Maintaining accurate case notes for all incidents at all times
• Escalating issues to Senior Support Engineers where required via your Client Services Manager
• Work on internal client service level agreements and first-time fix targets
• Support other members of the Client Services team and other departments as required

Required Experience

As the ideal candidate, you will have experience in some of the following:

• Windows Server (2008 – 2019)
• Helpdesk or onsite experience
• Microsoft Exchange, Office365 and Active Directory Sync
• Active Directory, Group Policy Management and Print Management
• Remote Desktop Services
• Server Hardware (Dell, HP, Lenovo)
• Troubleshooting firewalls/routers, wireless access points and switches
• Work experience for an IT MSP

Personal Attributes

You should be able to demonstrate the following:

• Strong customer service skills
• Excellent communication skills
• Ability to prioritise caseload and manage time effectively
• A proactive approach to improving the quality of service we provide
• Willingness to learn and succeed
• A good working culture with likeminded people and more